Cancellation & Refund Policy

Less than 10 passengers

• Full refund if cancelled more than 48 hours in advance;
• 50% refund if cancelled more than 24 hours but less than 48 hours before; and
• No refund if cancelled less than 24 hours before.

We do make exceptions for medical related cancellations on a case-by-case basis.

More than 10 passengers

• Full refund if cancelled more than 7 days in advance;
• 50% refund if cancelled more than 48 hours but less than 7 days before; and
• No refund if cancelled less than 48 hours before.

We do make exceptions for medical related cancellations on a case-by-case basis.

More than 20 passengers

• Full refund if cancelled more than 14 days in advance;
• 50% refund if cancelled more than 7 days but less than 14 days before; and
• No refund if cancelled less than 7 days before.

More than 40 passengers

• Full refund if cancelled more than 28 days in advance;
• 50% refund if cancelled more than 14 days but less than 28 days before; and
• No refund if cancelled less than 14 days before.

Moving your booking or taking a voucher

In many cases we can move your booking to another date, or convert it to a voucher valid for three years. Email bookings@caperail.co.za with your booking number.

If you are ill

We look at each case individually. Where we can, we arrange either a refund or a three-year voucher so that you can travel with us when you are well. Email bookings@caperail.co.za with your booking number.

How long refunds take

Refunds go back to your original payment method. Because our payment gateway is international, they take 8 to 12 working days to reflect in your account. If nothing has arrived after 12 working days, email bookings@caperail.co.za with your booking number and we will follow it up.